A group from the Trust presented their journey to build a carer friendly trust to the regional meeting held in Derby. This included a detailed report on how the Trust currently works with carers and our ambitions for the future. Really listening to carers and acting on what they say to improve our services means we can improve our partnerships and relationships. To do this we need to be prepared to co-produce more of our services together going into Stage 2 of The Triangle of Care.
64 self-assessments for 74 ward and crisis teams were part of the submission. Trust teams were asked to fill in a self-assessment saying what they are doing currently in their work with carers and to be candid on what they need to improve on.
Head of Involvement – Paul Sanguinazzi sharing our journey with the Midlands Triangle of Care Regional Group, Kingsway, Derby.
There was praise from The Carers Trust in how our staff are involving carers, the continuity and leadership of approach, plus the production of a Carers and Confidentiality Guide and carer awareness film for staff. They commented on how we were using Carer Feedback to improve services particularly via Patient Opinion as being a valuable way to evidence our improvements.
The Carers Federation supported us every step of the way as our partner organisation for the submission.. Watch out for stage 2. The journey is not over yet…..
Special thanks to The Carers Strategy Group, Trevor Clower – Carer, Rob Gardiner – The Carers Federation and Trust Governor. Paul Sanguinazzi – Head of Involvement and all staff and carers who worked tirelessly to get us to this stage.
Jane Danforth – Involvement & Experience Officer