Stage 1 Triangle of Care Gold Star!

The Triangle of Care submission to The Carers Trust  has been approved! In September 2016 we were awarded a gold star for completing Phase 1.

A group from the Trust presented their journey to build a carer friendly trust to the regional meeting held in Derby. This included a detailed report on how the Trust currently works with carers and our ambitions for the future. Really listening to carers and acting on what they say to improve our services means we can improve our partnerships and relationships. To do this we need to be prepared to co-produce more of our services together going into Stage 2 of The Triangle of Care.

64 self-assessments for 74 ward and crisis teams were part of the submission. Trust teams were asked to fill in a self-assessment saying what they are doing currently in their work with carers and to be candid on what they need to improve on.

 

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Head of Involvement – Paul Sanguinazzi sharing our journey with the Midlands Triangle of Care Regional Group, Kingsway,  Derby.

There was praise from The Carers Trust in how our staff are involving carers, the continuity and leadership of approach, plus the production of a Carers and Confidentiality Guide and carer awareness film for staff. They commented on how we were using Carer Feedback to improve services particularly via Patient Opinion  as being a valuable way to evidence our improvements.

The Carers  Federation  supported us every step of the way as our partner organisation for the submission..  Watch out for stage 2. The journey is not over yet…..

Special thanks to The Carers Strategy Group, Trevor Clower – Carer, Rob Gardiner – The Carers Federation and Trust Governor. Paul Sanguinazzi – Head of Involvement and all staff and carers who worked tirelessly to get us to this stage.

Jane Danforth –  Involvement & Experience Officer

Triangle of Care is Good to Go!

by Rachel Murnaghan Carer, Involvement Volunteer & Service User

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At the end of April  I spent a fantastic day at The Nottingham Involvement Centre with staff and carers across the Trust. It was an interesting collaboration and the purpose was to look at the self assessments forms which give a snapshot of where we are at the moment in our  work across the Trust and how our teams are involving carers, families and friends. The Triangle of Care approach was developed by carers and staff to improve carer involvement in inpatient and home treatment services as well as  giving examples of good practice. It recommends better partnership working between service users and their carers, and organisations.

There are six standards to achieve.

1) Carers are identified at first contact or as soon as possible.

2) Staff are ‘carer aware’ and trained in carer engagement strategies.

3) Policy and protocols re: confidentiality and sharing information, are in place.

4) Defined post(s) responsible for carers are in place.

5) A carer introduction to the service and staff is available, with a range of information across the care pathway.

6) A range of carer support services is available.

I really enjoyed the sharing of best practice and the good work done by our Trust teams to date. This boost for staff morale should encourage them into their future work with carers.

During the day I  heard about how teams such as the Crisis Team for CAMHS (Child & Adolescent Mental Health Services) and the gender clinic  are working with carers and their families.

We looked at some of the familiar themes coming up in the self assessments. Issues carers want to improve include support and communication with carers, lack of training for staff and how we need to share the news that we have Trust  Staff Carer Champions who are leading on how we work with carers.

More work is still needed on guidance around policies and what information staff  can share with carers. There is a new guide coming out soon about this. Sometimes it seems there is little support and compassion for carers and suitable signposting to other services.

Some carers like to use websites and they are a great idea to keep the information up to date but don’t forget those who can’t use technology. There are still issues for  our Trust staff knowing about who provides carers assessments and their information isn’t always up to date.

I just wanted to share a short part of what was a very busy day.  We have carers involved in the decision making processes and I felt really positive at the end. We have made a good start to  including carers, families and friends across the Trust