The Communication, feedback, media group meets Mondays 10-3 at Rosewood Involvement Centre in Ollerton, Nottinghamshire.
As part of our involvement in publications we often review articles and personal stories for communicating in a public forum. Our Trust monthly magazine Positive and our annual involvement report being just two of many publications. Within an array of subjects we actively promote our achievements and raise issues around service changes and improvements. As a group, we thought blogging about the work would be a good way to share what we do to inform people more openly about the roles involvement volunteers take on.
Some of our involvement volunteers are trained to take part in staff interviews. Recently, we got together to write interview questions for a team leader post at Rampton Hospital. We ask our questions from an Involvement and Recovery viewpoint. Upcoming interviews include a post for a social services manager and a consultant in the forensics division.
The group work on several things at once including ‘You said we did’ posters created from the Involvement Centres quarterly satisfaction survey. The posters list things that are good and also things that can be improved. All comments are reviewed and actioned then displayed in the centre so everyone can see the outcomes of their involvement. Here is some feedback we received from service users and carers.
We contribute to the Trust reports and we are planning to write an article about Patient Opinion and how our involvement volunteers link their roles into gathering feedback. We have been involved in project called the Patient Feedback Challenge where involvement volunteers worked with a staff team from Newark and Sherwood. The project was about capturing and responding to feedback from service users and carers. All of us in the group feel this important work needs to be included in the Trust Annual report.
Our other work involves The Story Shop where volunteers tell a range of stories across mental and physical health on topics like bi-polar, schizophrenia, depression, substance misuse, psychosis and other physical health issues such as diabetes and stroke.
People visiting ‘the shop’ can ask someone to share their personal experience of mental or physical health face to face. It’s a great way to find out about it in a more informal and relaxed way. The Story Shop runs public events in schools, libraries, cafes, colleges and universities. Since the initiative started in 2009 more than 3000 people have shared their stories.
And that’s it for now! Look out for our next update where we will tell you more of what goes on at The Rosewood Involvement Centre.
Rosewood Involvement Volunteers