Update from Patient Opinion Subscriber Support Team
Posted by Cally Bowman, Patient Opinion Subscriber Support Officer
Sharing your feedback on Patient Opinion, no matter how small it might seem, is heard and can lead to a change. A lovely little example happened last week, when some parents shared stories about their experiences of attending “a family fun day during the Easter holidays” at Eastwood Children’s Centre.
Tina Hancock, Sure Start Children’s Centres Service Manager, listened to the feedback, discussed it with staff and posted a response to let the parents know that they were going to make a change thanks to the feedback. Tina explained…
“I have shared your comments on to the team about the food – and your comments have helped us to plan our next event where we will be offering an alternative catering arrangement that caters to more tastes” The staff have reviewed and evaluated your feedback which has led to a change to the way we provide lunch at our future events by providing a better timetable for eating.”
You can read the full stories and responses here: your-feedback-is-being-heard
This is great to see and goes to show that sharing even the small things can help make a difference for many people! Great work from Surestart and Notts Healthcare!
Some of our volunteers were recently involved with the Millbrook Spring Fayre, which was held on Thursday 6th April. One of our volunteers, Shelia, attends the Millbrook Steering Group which is linked to Millbrook LIVE and helps to support and arrange the Spring, Summer and Christmas Fayres.
The Spring Fayre was held in the reception area of Millbrook and they had also opened up the old music room. There were stalls with baked savoury items and cakes; some baked and donated by our volunteers Sheila and Michael, and other cakes decorated by patients on the wards. Craft stalls included some donated items by members of the public and some made and donated by patients. There were also book stalls and a second hand clothing stall; themed games “Throw the carrot through the rabbits mouth”; and a tombola stall run by another volunteer, Ingrid. A “Best Easter Egg” competition was held and Ingrid judged what she thought was the best papier mache egg which had been decorated by patients. The winner won a chocolate egg.Feedback from our volunteers who attended was that the attendance was quite good despite a dip around lunchtime. They enjoyed meeting patients and bringing in new faces for them to meet to add variety to their day. They thought the atmosphere was nice and that patients went away pleased.
In total, £116.50 was raised which will be used for charitable funds. The next Fayre will be in Summer on the 3rd August 2017 with a garden party theme with croquet and afternoon tea.
Sad start to the week. Unfortunately some time over the weekend people have broken into the Rosewood garden and have damaged the hard work of our volunteers and staff.
Thankfully, there doesn’t seem to be any damage to the plants and with a bit more elbow grease we’ll have the place tidied up and secured again.
It’s easy when things like this occur to get angry and frustrated how people can be incredibly selfish and disrespectful of others. However, our volunteers serve as a constant reminder that for every one of these selfish individuals, there are many more who are kind, considerate and so very giving to others.
If you have any information on this incident, please contact Nottinghamshire Police on 101 and quote incident number 117 of 10th April 2017.
A nice mention of Rosewood in the March Green Champion e-bulletin and our recent work in the garden as part of NHS Sustainability Day. The newsletter is available for download via the link below.
E-bulletin March 2017
Attached is the monthly calendar for the Rosewood Centre for April. If you’d like to know more or get involved in any of the activities, please contact Laura.Ingham@NottsHC.nhs.uk
A huge thank you and well done is deserved by a team of volunteers at Rosewood for their recent work in the garden. In particular, Gordon, Steve and Michael’s hard work is very much appreciated. Also thanks to Stacie from the Environment Team who came to the Centre meeting to do a talk on NHS Sustainability Day and got stuck right in to digging up weeds and helping out.
Rosewood garden before…
The old wood and dead clematis have been used to create a “Bug Hotel” along with some recycled bread palettes, old pots, broken concrete and an old door mat. This will hopefully be a good habitat for insects and possibly the odd hedgehog.
A handcrafted willow bird feeder and nesting box have been donated to the Centre as an example of what can be made with the willow we’ve started to grow. These will help support the local wildlife.
The willow has been planted ready to grow and harvest to donate to wards. We’ve planted a colourful selection of basketry willow, so we should have a rainbow of colour later in the year.
We still have work ahead of us in planting and growing vegetables for the rest of the year, but we’ve already taken a big step in tidying it up after the winter season.
As part of NHS Sustainability Day, our pledges as a centre are:
- To improve our recycling
- To turn off equipment not in use
- To support local wildlife
Thursday 23rd March is NHS Sustainability Day. At Rosewood, we’re going to be a day late in joining in, but our Garden Group which runs on Fridays is planting willow which we’re looking to regularly harvest over the year to provide for weaving crafts on wards. We’re also looking to trim back some of the plants which have died back over winter to freshen them up now that spring is almost upon us. We’ll be getting the beds ready for vegetables and have fruit bushes to plant to help contribute to lunches later in the year.
We have plans to use old wood to create a “Bug Hotel” to help increase biodiversity in the garden and we’ll be moving round some existing plants to create more of a sensory area by our benches. Our rose bushes will be moved to a more sunny part of the garden to help them flourish. We’ll also be starting to recycle more of our kitchen waste in compost as we already use old coffee grounds in the garden.
Within the building itself, we’re working on getting into the habit of turning off lights when they’re not needed, turning off computer equipment not in use, turning down the heating by a degree or two and increasing our recycling.